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march 2025- current
user research specialist
eidos
montréal, canada
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june 2024 - february 2025
research analyst
ad hoc research
montréal, canada
- Moderated over 60 interviews for a variety of studies
- Market and UX research through various methods, including interviews, focus groups and online activities
- Variety of mandates for companies in a large variety of sectors, including insurance and financial services, the food sector, telecommunications and retail
june 2024 - present
research analyst
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january 2024 - june 2024
ux research intern
coveo
montréal, canada
- Contributing to the company’s understanding of user needs by conducting research on external users’ behaviours and mental models surrounding the company’s most viewed feature. Employing usability testing, interviews and using web analytics to track and discover trends in user behavior.
- Assisting team leads and managers by creating a template to measure and track user success metrics.
- Creating a research repository to organize and elevate use of previous research and atomic insights. -
2022 - 2024
ux research assistant
tech3lab
montréal, canada
- Moderating user tests, including presenting computer tasks, surveys and conducting interviews.
- Managing equipment (eye trackers, EEG caps, heart rate sensors and palm sweat sensors)
-Pre-testing studies prior to their launch.
- Post-processing data for analysis of completed user tests, for example by attributing appropriate markers prior to data analysis
2022 - 2024
ux research assistant
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2022 - 2023
junior ux consultant
québécor / asterx
montréal, canada
- Conducting heuristic evaluations on small-to-medium company websites, then presenting the issues to the company team. Providing recommendations on how to improve adherance to standards, when applicable.
- Establishing research objective with the companies. Then, creation and moderation of user tests in order to get further feedback from users. The data was then analyzed and presented to the company team. -
2023
junior ux consultant
imarklab
montréal, canada
- In collaboration with the Canadian Cancer Society, regarding digital solutions to smoking cessation.
- Performed benchmark assessments in order to understand present smoking cessation mobile app offerings
- Conducted a literature review to further understand how to bridge the gap between practitioners and clients by implementing mobile app use in patient care.2023
junior ux consultant
about me
I am a professional UX Researcher, with a background in both psychology/behavioral sciences, as well as a formal education in User Experience.
My entry into UX is quite an unconventional one! I am a Social Worker by trade, who has also previously completed a bachelor's degree in Psychology. I have always been passionate about understanding people, getting to know them and helping them improve their daily lives. Discovering UX felt so right and a very natural fit to my soft skills and my interests. In fact, my thesis revolved around older adults, cognitive load and online grocery shopping. My graduate studies have had me follow an array of courses, including: UX Research, UX Evaluation, UX Data Analysis, UX Design, UX Prototyping and UX Management.
maya1491@gmail.com
website
education
2021 - 2024
MSc. User Experience
HEC Montréal
Montréal, Canada
- 2021-2023 Mention d’excellence
- Thesis conducted with the Tech3Lab/UX laboratory with access to psychophysiological instruments
- Paper accepted and presented to the 2023 SIGHCI conference (Special Interest Group in Human-Computer Interaction)
2015 - 2018
bachelor of Social Work
université de montréal
montréal, canada
- Led to a career working in the medical sector (CLSC and hospital), primarily working with older adults with losses in autonomy.
2010 - 2014
bachelor of psychology
mcgill university
montréal, canada
- Education in social psychology, neurosciences and psychological statistics.
- Minor in Behavioral Sciences.
skills
experience
portfolio
